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Question

Wifi calling is not working

Forum|Forum|1 year ago
June 20, 2025
30 replies
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I’ve checked this thread and tried all the suggestions but wifi calling is still not working for me.

I have another id mobile iphone and that is working fine. I switch on airplane mode and switch on wifi to force the phone to use wifi calling and it works just fine.

However, on the first if mobile iphone I cannot get wifi calling to work. This is a relatively new id mobile account / sim and I don’t think it has ever worked. One difference I can think of is that it is using a esim so I don’t know if that has something to do with the problem.

It seems that the phone *thinks* is has wifi calling set up. You dial a number and it calls as normal but does not ring. After about 20s saying calling it says ‘call failed’.

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haroldjwrightAuthor

Active Contributor

@andewhite not sure what you are asking me to check?

andewhite

Platinum  Contributor

My wife’s phone, which is also id mobile, which was working with wifi calling, also has:

...

However, when I went to Settings > General > About it prompted me to update my network settings. Which I (stupidly?) did. Now wifi calling doesn’t seem to work on her phone either. so did it update to 64.2 and that broke it??

My guess is your spouse’s iPhone was iD 64.0 before accepting the carrier settings update.

An earlier update, from iD 64.0 to iD 64.1 broke WiFi Calling; update iD 64.2 was supposed to fix issues with iD WiFi Calling, but your experience could suggest some issues may remain.

What model iPhone devices are you each using?

Forum member (non-iD).

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haroldjwrightAuthor

Active Contributor

Settings - General - About - Network Provider = 64.2 on both phones

My iPhone = iPhone 13

Wifes iPhone = iPhone 14

I’d say there are definitely major problems with 64.2 still.

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haroldjwrightAuthor

Active Contributor

I tried to share this earlier but the post was sent to moderator.

This seems to be not quite 100% broken - although it does not function enough to do anything useful.

I tried, with airplane mode on & WiFi on, 10 calls to on each phone, to a 3rd receiving phone. The calling phones just said calling for about 20s and then said call failed. They never made any ringing sound. The receiving phone did actually receive the calls sometimes- kind of. It would ring once and you had no time to answer but the call did seem to get through. It even rang a few seconds after the calling phone said call failed a couple of times.

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haroldjwrightAuthor

Active Contributor

I’ve now tried a 3rd id mobile phone, my daughters. With airplane mode on & WiFi on, it behaves the same. WiFi calling does not work.

On this phone when I go to Settings - General - About it prompts me to update network settings. I’ve declined on this phone. Network Provider says 64.2 on this device already though.

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haroldjwrightAuthor

Active Contributor

I’ve also tried the same test on my work iPhone, which is on Vodafone. WiFi calling is working great with that phone.

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haroldjwrightAuthor

Active Contributor

My conclusion - WiFi calling is broken on id mobile right now. At least on the 3 iPhones that I have tried.

Would somebody from id mobile please respond here?

FYI @andewhite , and thanks for all your help

WelshPaul

Platinum  Contributor

My conclusion - WiFi calling is broken on id mobile right now. At least on the 3 iPhones that I have tried.

Wi-Fi calling is working perfectly for us on our iPhone 16 Pro, iPhone 16, and iPhone 14. I assume you tested all three iPhones on the same Wi-Fi network?

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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haroldjwrightAuthor

Active Contributor

Yes, tried 3 id mobile phones (not working) and 1 vodafone phone on the same WiFi network (working perfectly) @WelshPaul

WelshPaul

Platinum  Contributor

The issue could be with your ISP or router. Try connecting via a different Wi-Fi network if at all possible.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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