Question

Wifi calling is not working

Forum|Forum|7 months ago
June 20, 2025
28 replies
1236 views

haroldjwright
Active Contributor

I’ve checked this thread and tried all the suggestions but wifi calling is still not working for me.

I have another id mobile iphone and that is working fine. I switch on airplane mode and switch on wifi to force the phone to use wifi calling and it works just fine.

However, on the first if mobile iphone I cannot get wifi calling to work. This is a relatively new id mobile account / sim and I don’t think it has ever worked. One difference I can think of is that it is using a esim so I don’t know if that has something to do with the problem.

It seems that the phone *thinks* is has wifi calling set up. You dial a number and it calls as normal but does not ring. After about 20s saying calling it says ‘call failed’.

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Tyler C
iD Mobile Employee
Forum|Forum|7 months ago
June 24, 2025

Hey there @haroldjwright, sorry to hear that.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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AMonks
New Contributor
Forum|Forum|6 months ago
August 2, 2025

I have exactly the same issue. Can you help me?

iPhone 14, iOS 18.6, carrier settings iD 64.2.

WiFi calling doesn’t work, calls not coming through or able to be made. Works fine on my work phone that uses EE.

Have turned phone off and on, reset phone carrier settings, tried airplane mode, WiFi off/on, vpn off completely, everything. It’s been like this for days now, both on iOS 18.6 and the version before (I updated to latest 18.6 to try to resolve it).

I only have 1 bar 4g of that in the house so without WiFi calling it’s useless. Unless it gets sorted I’ll have no option but to switch from iD.