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haroldjwright
Active Contributor
June 20, 2025
Question

Wifi calling is not working

  • June 20, 2025
  • 30 replies
  • 2028 views

I’ve checked this thread and tried all the suggestions but wifi calling is still not working for me.

I have another id mobile iphone and that is working fine. I switch on airplane mode and switch on wifi to force the phone to use wifi calling and it works just fine.

 

However, on the first if mobile iphone I cannot get wifi calling to work. This is a relatively new id mobile account / sim and I don’t think it has ever worked. One difference I can think of is that it is using a esim so I don’t know if that has something to do with the problem.

 

It seems that the phone *thinks* is has wifi calling set up. You dial a number and it calls as normal but does not ring. After about 20s saying calling it says ‘call failed’.

    30 replies

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    Active Contributor
    haroldjwrightAuthor
    Active Contributor
    June 21, 2025

    This WiFi network works with vodafone WiFi calling? I can try with different WiFi network on Sunday though. 

    WelshPaul
    Platinum 
Contributor
    WelshPaul
    Platinum 
Contributor
    June 23, 2025

    This WiFi network works with vodafone WiFi calling?

    No two services are the same. Different protocols, ports etc.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    Oneminimalman
    Active Contributor
    June 23, 2025

    OK, bit more info. It’s not 100% not working. It’s flakey. It’s so flakey that it may as well not be working at all.

    On both phones (airplane mode on, wifi on) I tried making 10 calls to a 3rd phone. Mostly it just looks like its trying to make the call, but you never hear ringing on the outgoing phone and then it disconnects with failed call. Sometime on the receiving phone it rings once, or doesn’t ring but says it got a call, or even a few seconds after the phone making the outgoing call says call fails the receiving call says it got a call.

    Generally a bit futzed. I’ve checked the wifi network - 9ms ping, 44Mbps down, 19.5Mbps up which should be fine.

    Over to id mobile I think (to fix things with apple maybe)?

    ​@haroldjwright - Hi, I have exactly the same issue and unfortunately there appears to be no resolve for this (at the moment). I have been speaking with ID Mobile and not had any further success. Although some are finding limited success with airplane mode / its not a fix for all…yours seems to be doin gthe same as mine. 

    I think the lack of response is because ID don’t have an answer yet. It was an update issue from Apple and/or the Network carrier thats seems to have caused it and without a bug fix its not going to improve.

    If its any consolation, if you can call through WhatsApp, it appears to work ok for me. 

    If i have any other success with getting it to work i will post back on here for others. 

     

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    June 23, 2025

    Hey there ​@haroldjwright, we’re glad to see that ​@WelshPaul & ​@andewhite has been assisting you, thank you guys.

     

    Are you still having issues please ​@haroldjwright?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    haroldjwrightAuthor
    Active Contributor
    June 23, 2025

    Today I tested my wife’s phone and my daughter’s phone on a different WiFi network. WiFi calling was working fine on these 2 devices. 
     

    So either something changed or it was some issue with the original WiFi network. 
     

    I still don’t know whether the problem is resolved on the id mobile where I first had problems. Will need to try that later. 

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    June 24, 2025

    Hey there ​@haroldjwright, sorry to hear that. 

     

    We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link:

     

    https://community.idmobile.co.uk/inbox/overview

     

    Thanks,

    Tyler

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    AMonks
    New Contributor
    August 2, 2025

    I have exactly the same issue.  Can you help me?

    iPhone 14, iOS 18.6, carrier settings iD 64.2.

    WiFi calling doesn’t work, calls not coming through or able to be made.   Works fine on my work phone that uses EE.

    Have turned phone off and on, reset phone carrier settings, tried airplane mode, WiFi off/on, vpn off completely, everything.   It’s been like this for days now, both on iOS 18.6 and the version before (I updated to latest 18.6 to try to resolve it).

     I only have 1 bar 4g of that in the house so without WiFi calling it’s useless.  Unless it gets sorted I’ll have no option but to switch from iD.

     

    Siân W
    iD Mobile Employee
    Siân W
    iD Mobile Employee
    August 4, 2025

    Hi ​@AMonks  is it that Wi-Fi calling is not working at all, or is it that the signal is poor? Is this on normal voice calls? 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Brzy
    New Contributor
    July 10, 2026

    iPhone 15+ changed from 14+ did the normal change over couldn’t use new

    phone no network after trying multiple SIM cards no network signal went through settings and VPN was connected switched this off phone now works fine 

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    July 11, 2026

    Hi ​@Brzy,

     

    We're really glad to hear you've managed to get it working.

     

    If you need any further assistance in the future, please don't hesitate to get in touch.

     

    Regards,

     

     Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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