In my 30+ years of owning a mobile phone, this network has to be the worst I've ever experienced! As well as that it also has the worst customer services I've come across, I don't think it a coincidence that you have no direct contact number,instead you have to come on a forum to try and get any assistance.
My contract couldn't come to an end soon enough and I for one will never give this firm my business again and I will make sure everyone I know steers well clear of it also.
+19This is disappointing to hear
Although we don't have a customer service phone-line and we are an online business, we have many ways that our customers can get in contact with our great teams across all formats.
We are available from 8am-8pm through our socials on weekdays, and 9am-5:30pm on weekends, on both Facebook and Twitter, where you can pick up the conversation with us whenever you like.
We are also available through our live-chat, and our live-chat team are available 9am-8pm Monday to Friday, and 9am-6pm Saturday, Sunday and bank holidays.
https://www.idmobile.co.uk/live-chat
We also have our vulnerable customers phone-line, which we have for customers who class themselves as vulnerable, and always happy to support further here. You can find the phone number via the link below if this applies to yourself.
https://www.idmobile.co.uk/legal/accessibility
I am sorry to hear of the trouble you have had with your coverage.
Can you please check your coverage here to see if there are any current outages in your area - https://www.idmobile.co.uk/help-and-advice/coverage
Some materials and structures can also affect signal strength.
Can you try switching to 4G only to see if that helps? Do you have Wi-Fi calling and VoLTE enabled?
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