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zero coverage or network. the phone also just cuts out constantly.

C
New
 Contributor

The minute I leave the house and come off the WiFi I have no internet despite my phone saying 4 bars. I’ll be in the phone and phone just cuts out. Can’t use headphones or make calls. Totally shocking service please help. Was told I’d have 5g and near perfect signal. I don’t have either. Please help So321bj is the postcode please sort this or I’ll be taking further steps. 

3 replies

Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8175 replies
  • August 14, 2024

Hi @Channon,

Welcome to the Community!

I’m unable to locate any issues in the area.

Have you tested the SIM in a different handset? It may also be worth testing a replacement SIM card.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
C
New
 Contributor
  • Channon
  • Author
  • New
 Contributor
  • 1 reply
  • August 14, 2024

Send me a new sim then please I’ll try that 

Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8182 replies
  • August 21, 2024

Hi @Channon 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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