At iD Mobile, the safety of your order is our top priority. That's why we've teamed up with DPD to introduce the DPD PIN system for a more secure delivery. This helps us tackle fraud and makes sure your package reaches you safely. To complete the delivery, simply share the unique PIN with your DPD driver.

Why do I need to give the DPD driver a PIN to receive my order?

Due to the value of some products, all DPD deliveries will now require a unique PIN, which you’ll need to share with the DPD delivery driver. Having this PIN adds an extra layer of security, helping us verify that the parcel has been delivered to the right person and preventing any unauthorised access.  It confirms that the order has been successfully received by the recipient or a person of their choosing instead of being left in a safe place or with a neighbour.

How will DPD share the PIN with me?

Once your order has been processed, you’ll receive a confirmation email and/or SMS from DPD with your one-hour delivery slot and your unique PIN. You can also find your PIN in the DPD app.

Download the DPD app on the Apple App Store.

Download the DPD app on the Google Play Store.

I accidentally deleted the email/text message containing the PIN. Can it be resent to me, or can I verify it through another method?

You can’t verify through another method but don’t worry. If you find yourself without the PIN at hand, the driver can resend the PIN to the mobile number and/or email address initially entered in your order.

I won’t be home to receive the delivery. Can I give my PIN to someone else so they can receive the parcel on my behalf?

If you're unable to receive the delivery yourself, then you can share your PIN with someone you choose, to receive the delivery on your behalf.

Can I receive the order without providing the PIN?

Unfortunately, the order can't be delivered without the PIN. If you can't present the PIN, the driver will schedule two more delivery attempts, before returning it to iD Mobile.