Skip to main content
Solved

Order Status

  • January 14, 2020
  • 7 replies
  • 2936 views

Charleyvictoria
Community Member

Hello I received this email about a phone I ordered does this mean I have been accepted as I’m getting confused Thankyou!

 

 

 

Hi Charley,

Success! You've placed your order with iD, and your order reference is ********.

Your order is now being processed, and we'll email you as soon as your item has been dispatched.

It can take up to 24 hours to process your order, so don't worry if you don't hear from us straight away. If you don't hear from us after 24 hours, feel free to get in touch.

The iD Team

Best answer by Michelle H

Hi @Chunky2677

 

When you order online we'll send you two emails 

The first confirms that we've received your order - we'll send this shortly after you've placed it. 

The second confirms your order has been accepted and is on its way - we usually send this the day before your delivery. 

If you do require further help, please let us know.

 

Michelle 

View original
This topic has been closed for replies.

7 replies

Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • January 15, 2020

Hi @Charleyvictoria,

We’re sorry for the confusion caused here! Did you receive a subsequent email relating to the next stage of the order or regarding delivery? Usually, you will find out within 24 hours after placing the order

Ryan


  • Community Member
  • 0 replies
  • March 29, 2020

Hi, I upgraded and ordered 2 phones that I have to pick up on March 31st .. if all the shops are closed how can I get the phones? 


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • March 30, 2020

Hello @Alin Matei,

 

I believe these are being directed to your home address instead.

If you drop us a message on Social Media, we’ll take a look at your delivery for you.

 

Mohammed


klein2020
Community Member
  • Community Member
  • 0 replies
  • April 16, 2020

hi my simcard has not yet been delivered 


  • iD Mobile Employee
  • 1428 replies
  • April 16, 2020

Hi, @klein2020 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl


Chunky2677
Community Member
  • Community Member
  • 0 replies
  • December 19, 2020

Success! You've placed your order with iD, and your order reference is ********.

Your order is now being processed, and we'll email you as soon as your item has been dispatched.

It can take up to 24 hours to process your order, so don't worry if you don't hear from us straight away. If you don't hear from us after 24 hours, feel free to get in touch.

The iD Team what does this mean 


Michelle H
iD Mobile Employee
  • iD Mobile Employee
  • 1540 replies
  • Answer
  • December 26, 2020

Hi @Chunky2677

 

When you order online we'll send you two emails 

The first confirms that we've received your order - we'll send this shortly after you've placed it. 

The second confirms your order has been accepted and is on its way - we usually send this the day before your delivery. 

If you do require further help, please let us know.

 

Michelle