Hi @Fi Dempsey,

We will send you a PM so that we can check this out for you and yes, a new SIM card should be included in the order due to being a new customer.

Ryan

Please check references number XXXXXXX

Hi can someone please check my order XXXXXXXX

How do I get someone at ID mobile to check the status of my order? Thanks

Do you need my order confirmation number?

Hello, I placed an order for an iPhone XR over a week ago. I received confirmation and payment has been taken but I have not received the phone. Can someone contact me to update me please. Thanks

Hi at 22 of November i make an order but never arrived can you check whats the problem. If you dont have the Iphone in Blue i accept in black if still dont have for quick delivery i want the refund. The order number is XXXXXX.

I hope you send me any feedback today

Hi @Tokata66,

We’ll drop you a Private message now to look into this for you.

Will

Hi @kamilaw,

We’ll drop you a Private Message now to see where we’re up to with your order.

Will

Hi @Michael 9356,

We’ll send you a Private Message now to check on your order status.

Will

Hi @Vikkiwright,

Sorry for the confusion surrounding your new iPhone. We’ll drop you a Private Message now to see where we’re up to with this.

Will

Hi @pequicho,

So we can look into an exchange or refund, we’ll send you a Private Message.

Will

Can someone please check mu

order status? Received nothing at all

Hi @jadekoniuszewska,

We are sorry to hear that. We will send you a PM now so we can check this for you. Our Live Chat Team can also be used if anyone else is needing help.

Ryan