Replacement sim

  • 19 November 2020
  • 3 replies

Hi, no chat people available and no number to call, not a great start.

Just received my brand new phone and ID sim and the sim card does not work in the phone - not connecting or recognising the sim at all. I don’t know the phone number of the sim card as it isn’t on the packaging.

I need a new sim card/advice please.

3 replies

Userlevel 7
Badge +9

Hi @Rebecca Davies,

We’re sorry to hear about that. Does the SIM card work in another phone? This should show us if the fault is with the SIM card or the phone.


Hi Ryan,


No it doesn’t work in another phone either. I did eventually manage to get through on the chat but this was over a week ago and I still have not been sent a replacement sim.


Please can you help? Currently paying for a contract I cannot use.



Userlevel 3
Badge +6

Hi @Rebecca Davies 


We are sorry your new SIM card has not yet arrived, we’ll send you a PM so that we can take a look into the whereabouts of your SIM card.


To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages.