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Sim Card not arrived

  • November 17, 2020
  • 3 replies
  • 37 views

8evem77
Community Member

Hi, Ordered 2 x Sim Cards on the 7th November and have not received them

 

Order numbers 114003006 & 114003138

 

Please provide update or a contact number to speak to somebody..

 

One card needed by the 20th November as will be going into a birthday present .

 

Regards

 

Matt

Best answer by Ryan D

Hi @8evem77,

I am sorry to hear that the SIM cards had not arrived. It seems as though they have become lost in the postal system. We will send you a PM now to offer further assistance as we do not have a phone number you can use for this.

Ryan

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3 replies

Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • Answer
  • November 23, 2020

Hi @8evem77,

I am sorry to hear that the SIM cards had not arrived. It seems as though they have become lost in the postal system. We will send you a PM now to offer further assistance as we do not have a phone number you can use for this.

Ryan


8evem77
Community Member
  • Author
  • Community Member
  • 0 replies
  • November 23, 2020

Hi Ryan,

all sorted,  they turned up the following day.  Apologies for not updating

Regards

Matt


Michelle H
iD Mobile Employee
  • iD Mobile Employee
  • 1540 replies
  • November 28, 2020

Hi @8evem77 

 

That's great to hear, thanks for the update.

 

Michell