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Where is my order?

  • January 14, 2019
  • 8 replies
  • 2671 views

iD Mobile
iD Mobile Employee

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8 replies

Heedlad
Community Member
  • Community Member
  • 0 replies
  • November 5, 2020

I was told my replacement SIM was dispatched on Monday and should take upto 3 days to be delivered by royal mail. I'm now on the 3rd day and no SIM has arrived.


Will R
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • November 6, 2020

Hi @Heedlad,

 

If it isn’t there tomorrow, please let us know and we’ll get that sorted for you.

 

Will


  • Community Member
  • 0 replies
  • December 3, 2020
Will wrote:

Hi @Heedlad,

 

If it isn’t there tomorrow, please let us know and we’ll get that sorted for you.

 

Will

Hi 


  • Community Member
  • 0 replies
  • December 3, 2020

Hi Will can u please help me I bought a I phone last Friday I haven't got any confirmation mail n mobile itself. My bank account is set direct debit but I have no idea what's going on.


Stephbroom
Community Member
  • Community Member
  • 0 replies
  • December 4, 2020

I ordered a phone last week. After ordering and money being taken I received an email saying “
Although the product you ordered is currently out of stock or on 'pre-order', we’re expecting it shortly, so it should be with you soon.” 
I was not out of stock when I ordered!! And now where is it? When can I expect to receive it? 
I cannot get through to a human on the phone or on chats! Please can someone help! I just want to know what is going on with my order! Especially as £100 has been taken out of my account! 

 

 


GemSpurr
Community Member
  • Community Member
  • 0 replies
  • December 8, 2020

I ordered 2 new contracts/phones 30/11. One was delivered the next day and now I'm being told the other won't be with me until 12th Jan.... they were both in stock when I ordered and are christmas presents. So what happens now. If I go to order from carphone warehouse it says I can have the very same phone tomorrow


Hancox1960
Community Member
  • Community Member
  • 0 replies
  • December 8, 2020

I ordered a iPhone 11 nearly 2 weeks ago but haven’t heard nothing since. Can you update me please ? REF - 114452942


Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • December 17, 2020

Hi all,

Have you managed to find answers to your delivery questions since posting your message? If not, please contact our Live Chat Team here and let us know how you get on.

Ryan