Hi,
I made a new order today for an iPhone 13 but I need to cancel the order. I have tried ringing and using the live chat, the live chat tells me they are busy and to use the id mobile app but that is the only way I can get in touch with you. Your customer service is so frustrating.
Best answer by andewhite
View originalHello
There’s only online support with iD Mobile.
The fastest way to get this sorted would be via the iD Live Chat service.
Make sure you chat between 9am - 6pm, so you get a person in the iD customer support team.
Type “talk to a person” once you get connected in order to avoid the 24/7 chat-bot.
Otherwise, you can try a PM via one of their social media channels:
There should be iD agents 8am - 8pm weekdays and 9am - 5:30pm weekends.
If you don’t mind waiting, then someone from iD will reply to your post in due course.
Anyway, hope you get it sorted.
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