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charged for a cancelled plan

  • December 16, 2024
  • 2 replies
  • 93 views
D
Community Member

Hi

 

I ordered a phone and plan from id, cancelled and returned within 14 days completely unused. Never put the sim in the phone.

I've been charged £10 however. Can this be rectified please

 

Thanks 

Best answer by andewhite

Unfortunately ​@Dango, assuming you returned your order, iD still charge for your contract up to the point of disconnection - rightly or wrongly, because everything was ready to use on their network from date of dispatch. 

 

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    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12167 replies
    • Answer
    • December 16, 2024

    Unfortunately ​@Dango, assuming you returned your order, iD still charge for your contract up to the point of disconnection - rightly or wrongly, because everything was ready to use on their network from date of dispatch. 

     

    Forum member (non-iD).
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3954 replies
    • December 17, 2024

    Hey there ​@Dango, sorry to hear that.

     

    As ​@andewhite has kindly advised, you’d be liable to pay for the time the line-rental was opened for, whether used or not.

     

    Thanks,

    Tyler

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