Currys refusing 14 day cancellation - Phone is not fit for purpose | iD Mobile Community
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Currys refusing 14 day cancellation - Phone is not fit for purpose

  • October 25, 2025
  • 5 replies
  • 51 views
J
New Contributor

Hi,

Purchased a pixel 10 pro XL from Currys. Attempted to return today on day 13(13 days from order,11 days from delivery to store) but they refused as the phone has been setup. ID did approve the return and provided a return transaction number but stated I had to take it to the store to proceed, where the store then refused.

Currys policy states that unless faulty you cannot return the device once opened. However, in order to assess the usability it needs to be setup? I should add that the phone was purchased in store however they don't hold stock of the XL 512gb so they had to order it in, I assume that still qualifies as a store purchase though?

Issues:

 • I have 1 bar of service sitting in my living room right now. 

•Battery is terrible and doesn't last a full day(known issue)

•Extremely laggy and slow(known issue)

•Photos show in Google photos but not always in Google gallery

•When calling you need to press speaker multiple times for it to work (even up to 15 times, known issue)

I'm simply not willing to continue paying for a phone that is not fit for purpose (sold as a flagship phone)

Can find and provide multiple posts online from others having the same issues

How can I proceed with this? I'm not willing to sit on live chat for 4 hours trying to explain this either as it is such a slow process and I have already been disconnected by an advisor after waiting 15 minutes for a response (can provide proof of this also)

Any help on here would be greatly appreciated 

Thank you

    5 replies

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • October 25, 2025

    As you know it had at least 2 issues, bad purchase decision.😁

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    WelshPaul
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • WelshPaul
    • Platinum 
Contributor
    • October 25, 2025

    Since you bought in-store and not online, different rules apply even though they didn’t have it in stock and had to order one.

    Frankly, I assumed such purchases could be returned and cancelled if part of a service plan. However, reading their terms, it seems that’s not the case.

    It’s probably best to wait for a member of the iD Mobile team to respond to your post before making any decisions.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New Contributor
    • Jimmymac10
    • Author
    • New Contributor
    • October 25, 2025

    As you know it had at least 2 issues, bad purchase decision.😁

    I found them to be known issues once I started researching my own problems. Had no idea at the time of purchase and assumed a "flagship" device would have a good enough chipset to run basic features at normal speed 😂

    J
    New Contributor
    • Jimmymac10
    • Author
    • New Contributor
    • October 25, 2025

    Since you bought in-store and not online, different rules apply even though they didn’t have it in stock and had to order one.

    Frankly, I assumed such purchases could be returned and cancelled if part of a service plan. However, reading their terms, it seems that’s not the case.

    It’s probably best to wait for a member of the iD Mobile team to respond to your post before making any decisions.

    Yes that's exactly what I thought myself. However upon returning to the store they brought me their T&C's which state it must be unopened still. How you can assess a phone that they don't keep in store prior to setting it up I will never know. Thank you for the response 

    WelshPaul
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • WelshPaul
    • Platinum 
Contributor
    • October 25, 2025

    To be fair, the issues you mentioned sound like software problems that will be fixed in a future update. I recently bought an iPhone 17 Pro and it came with iOS 26 pre-installed. I could easily list some issues myself. 
     

    Regardless, you should be able to cancel the service agreement during the cooling-off period. Testing the service involves inserting the SIM card into the device and that’s impossible without it.  Obviously, upon returning the device, it must have been reset and in the same physical condition as when you received it. Good luck! 🤞🏻 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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