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delivery

  • October 15, 2024
  • 2 replies
  • 38 views

I have just upgraded and my phone is due to come out with dpd but I still haven't had a confirmation email from dpd or a phone call or text so that I can track my parcel is there someone who can help me with this thanks 

2 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2941 replies
  • October 19, 2024

Hey there @Bigjohnt1980, welcome to Community!

 

You will receive an order confirmation from us once the order has been accepted and dispatched, and then you’ll receive a further email/text from DPD with tracking information etc.

 

If you’ve still not received this, please contact our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 1 reply
  • October 19, 2024

Hi thanks I've received my phone