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delivery

  • November 6, 2024
  • 6 replies
  • 34 views

Julie Odowd
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 Contributor

When DPD tried to deliver my phone twice I wasn't in.i did tell them I would be working on them days.and now they said it's gone back to currys.so how do I get my parcel?

 

 

6 replies

Julie Odowd
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  • Author
  • New
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  • 3 replies
  • November 6, 2024

DPD tried to deliver my phone twice but I wasn't home I did tell them I would be working on them days.and now they said it's gone back to currys.so how do I get my parcel ?


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7861 replies
  • November 6, 2024

Hi @Julie Odowd 

 

You should be able to reschedule the delivery date in the DPD app once it’s on it’s way to you, however if it’s coming back to ourselves (Currys), we’d need to resend it back out to you.

 

We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.
 

Tom


Julie Odowd
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  • Author
  • New
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  • 3 replies
  • November 6, 2024

It has gone back to currys.so could you let me know when you are sending it back out to me.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8003 replies
  • November 6, 2024

Hi @Julie Odowd ,

In order to assist further you’ll need to contact our Live Chat Team so that they can provide a quick response and get it back out as soon as possible.

If you would like us to PM you here, please let us know.

 

 

Kash


Julie Odowd
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  • 3 replies
  • November 6, 2024

How do I get InTouch with the live chat team ?


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8003 replies
  • November 6, 2024

@Julie Odowd,

You can contact the team using the link below:

https://www.idmobile.co.uk/live-chat

 

Kash