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Delivery Issue

  • 2 August 2024
  • 1 reply
  • 65 views

Hello,

I recently upgraded my contract but used the wrong delivery address, my previous house address was used.

DPD has attempted to deliver the phone but was refused by the homeowner / no delivery pin.

I have contacted DPD to try and change the delivery but they have refused.

Is there any other way that i can change the delivery address to my new home address?

Thank you.

1 reply

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1707 replies
  • August 5, 2024

Hey @anneliehollis,

I’d recommend speaking to our Live Chat team, just type ‘Speak to someone’ to connect to an agent.

Thanks.