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Delivery shambles

  • November 23, 2024
  • 3 replies
  • 52 views
S
New
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  • sierra
  • New
 Contributor
  • 1 reply

I ordered a Google Pixel 9 Pro on 9 November. Two weeks and 8 attempted deliveries later, I don’t have it. I guess my question is, what on earth is going on? Why have ID mobile not given DPD my correct contact details? Here’s what has happened:

  1. 9 Nov: I order the phone
  2. 10 Nov: DPD arrives but I’m not in
  3. 11 Nov: Driver goes to the wrong house. DPD say they'll come again but the order goes back to ID
  4. 12 Nov: Organise a redelivery with ID but they give the DPD an incorrect phone number and no email address for them to contact me
  5. Since then, there have been five more attempts from DPD to deliver but every single time I have not been sent the PIN. The only tracking number and PIN I have received have been for the first two attempted deliveries. I can get the delivery person to resend a PIN but the phone number is incorrect.

I have spoken to both DPD and ID Mobile support numerous times and I have nothing. I have escalated this with ID but for some reason I need to wait 6 days for a response.

    3 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8225 replies
    • November 25, 2024

    Hi ​@sierra 

     

    The number we’d have DPD send a PIN to would be a number that you’ve given us, if you’ve possibly entered that wrong it’s likely going to be sent to the wrong place.

     

    If you’ve already raised this with iD Mobile we’d recommend keeping in touch with the team you’re already in contact with about this.

     

    Tom

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    S
    New
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    • sierra
    • Author
    • New
 Contributor
    • 1 reply
    • December 2, 2024

    Tom,

    I think I’ve had about ten different chats with your support teams. It’s been escalated twice. I’ve sent the support teams my *correct* contact details numerous times.

    But still no progress.

    DPD have just this second come to my door. Once again, I can’t receive the handset as I don’t have the PIN.

    ID have had so many chances to get this right, but they have failed. Again. The handset has been at my door seven times now but I still cannot get it. We’re coming up to a month since I ordered it. 

    I’ve kept in contact with the teams but I don’t get anywhere. I have been told over and over again that delivery is going to be made with the correct contact information. But the same thing happens.

    It’s so bad.

     

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3947 replies
    • December 2, 2024

    Hey there ​@sierra, we’re really sorry to hear this.

     

    When you last contacted one of our teams, what was the last thing said please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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