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Delivery - SIM not received

  • December 20, 2018
  • 5 replies
  • 403 views

ELLIE277
Community Member
I have not yet recieved my sim card when will it be delivered please?

My bill is due on the 1st? i will not pay the days i have missed also

please resolve this.

Best answer by Ryan D

Hi @ELLIE277,

I am sorry to hear that this has happened. A SIM card can sometimes take up to 3-5 working days to arrive via Royal Mail. When did you order the SIM card?

Ryan
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5 replies

Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • Answer
  • December 21, 2018
Hi @ELLIE277,

I am sorry to hear that this has happened. A SIM card can sometimes take up to 3-5 working days to arrive via Royal Mail. When did you order the SIM card?

Ryan

i ordred my phone last night at 10pm when will it arive 


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • November 20, 2019
nommy.choudry77 wrote:

i ordred my phone last night at 10pm when will it arive 

 

Hello @nommy.choudry77 

 

Please see below the delivery time-frames.

Mohammed


Tiarnan Patterson
Community Member

I have not received my SIM card I received my phone nearly 2 weeks ago and have been phoneless since!! To be honest I'm ready to send the phone back if this isn't resolved fast.. when will I receive my SIM card?


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • November 23, 2021

Hi @Tiarnan Patterson,

Have you been in touch with us via Social Media?

If you still require assistance we can help here via the community or via Live Chat.

 

Kash