DPD have informed me that they have lost my order, however their tracking has not updated to state such. ID are saying they need to investigate which will take up to 72 hours plus the investigation time DPD will require.
I have been told they cannot send me a replacement and neither will they allow me to cancel the contract renewal until they have completed full investigation. This is despite them advertising next day delivery at point of purchase (evidently a blatant lie).
Essentially I am now left paying for a contract on something I have never received. Customer service is non existent and quite obstructive as I now wish to shop elsewhere and take advantage of a black Friday deal I have seen with an alternative retailer who would hopefully have better customer service.
Anyone else had such dealings and manage to get a satisfactory resolution? Obviously things can go wrong from time to time and theives do unfortunately exist in these delivery companies but the timeline suggested is completely unreasonable and unacceptable when there is plain evidence that the item has never been received. This is problem between ID and DPD and not the customer but it's the customer who has to suffer.
