I ordered a phone for next day delivery but DPD have clearly lost the phone and it has now been over two weeks.
I have contacted iD about this multiple times but the customer service seem incapable or unwilling to help. Multiple agents have told me they have asked DPD to investigate but it is unclear if they actually have since it has been two weeks and no progress has been made. Every time I speak to someone at iD they say that there is nothing they can do until DPD investigate which they were supposed to have done 10 days ago.
I understand that it was DPD who lost the phone but iD are legally responsible for ensuring I receive what I have paid for and yet they don't seem to take this seriously. Repeatedly telling me that I have to wait for DPD is not a sufficient response when nobody can tell me how long I will have to wait for. If every time I speak to an agent at iD they say they will contact DPD and I will need to wait but that they can’t provide any update on the last time they contacted DPD I don’t see when this infinite cycle will end.
