I upgraded handset on the 02/01/2026 with the delivery due date being the 05/01/2026, DPD never came, wasn’t given my 1 hour slot, so rescheduled for the next day, same thing happened, so I rescheduled again and so on up until the 14th, I then contacted ID saying my parcel tracking is stuck, its never out for delivery please help, they had told me the handset had been return to Curry’s for some reason and they’re sending it to back office to investigate, so I wait the 48 hours or so they told me before I should contact them for an update, this was 17/01/2026, they told me that they are going to get Curry’s to send it back out on Monday 19/01/2026, that I will receive new tracking and I had been credited £10 for delays, bare in mind that I haven’t seen my handset for over half of the month and the £10 awarded credit doesn’t even cover a quarter of the bill, so here I am on current day (Wednesday 21/01/2026) with no email telling me that Curry’s have dispatched the order so I got in touch again and was told that I need to reschedule a delivery myself on the same tracking number as before… I tell them to properly check the notes on my account to which they have now opened a missing parcel case which takes 7 days to investigate, albeit they have now placed a ‘payment holiday’ on my account so I won’t be charged until a further date but seems like nobody can give a straight forward answer and just lies before trying any sort of solution.