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Faulty phone


I received a new iPhone 11 2 days ago. The microphone isn’t working. Apple support ran diagnostic and found it’s a hardware issue. iD customer service has been horrendous to get hold of!

How do I get this fixed?

Best answer by Michelle H

Thank you for confirming @Lianna88 

How much internal storage free space do you have?

You can check this by following the below steps:

  • From the home screen, choose Apps or swipe up to access your apps.
  • Choose Settings.
  • Choose Device maintenance or Device care. ...
  • Choose Storage (you may need to scroll down a little)
  • This will now show you how much storage you have left on your device

Michelle 

iD Mobile 

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11 replies

Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • February 2, 2021

Hi @nicoleCS,

We are sorry to hear about that issue, as the phone has gone faulty so soon we will need to look at a return/exchange.

We will send you a PM now to help further.

Ryan


Lianna88
Community Member
  • Community Member
  • 0 replies
  • February 11, 2021

I upgraded my contract in November with new phone but now I'm having tech problems with it. Won't do the latest update keeps failing and turning off and just sticking on start up screen for ages 


Will R
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • February 11, 2021

That’s strange @Lianna88.

 

Once it’s finished on the start up screen, is there any error message regarding the failure to update? What’s the make and model of it?

 

Will


Lianna88
Community Member
  • Community Member
  • 0 replies
  • February 11, 2021

After saying yes to installing the update it seems to do the update but then at the end of the update says failed to complete 


Michelle H
iD Mobile Employee
  • iD Mobile Employee
  • 1540 replies
  • February 12, 2021

Hi @Lianna88 

 

Please can you confirm the make and model of phone you are using?

 

Thanks

 

Michelle 

iD Mobile 


Lianna88
Community Member
  • Community Member
  • 0 replies
  • February 12, 2021

It's a samsung a41


Michelle H
iD Mobile Employee
  • iD Mobile Employee
  • 1540 replies
  • Answer
  • February 12, 2021

Thank you for confirming @Lianna88 

How much internal storage free space do you have?

You can check this by following the below steps:

  • From the home screen, choose Apps or swipe up to access your apps.
  • Choose Settings.
  • Choose Device maintenance or Device care. ...
  • Choose Storage (you may need to scroll down a little)
  • This will now show you how much storage you have left on your device

Michelle 

iD Mobile 


Lianna88
Community Member
  • Community Member
  • 0 replies
  • February 13, 2021

5.7g left 


Mohsin
iD Mobile Employee
  • iD Mobile Employee
  • 2173 replies
  • February 15, 2021

Hi @Lianna88 

Please can you ensure that you are doing the update when connected to Wi-Fi and ensure your battery is above 50% when doing this. 

-Mohsin


Lianna88
Community Member
  • Community Member
  • 0 replies
  • February 15, 2021

Yes made sure of that. Freed up some space so 10GB storage left has now managed to do the update but phone is still running very slowly. Messages and notifications taking a lot longer than normal to come through and sending them. Apps very slow the phone has been fine up until this update 


Will R
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • February 16, 2021

Hi @Lianna88, that can often be the case for a few days when a brand new update has been installed. Have you tried powering down the handset for 10 minutes?

 

Will