New Contributor

faulty phone sent back for replacement now iD have cancelled my contract

Forum|Forum|10 months ago
November 8, 2025
4 replies
121 views

My new phone was faulty, had to send back to iD before they would send out a replacement. Now they’ve cancelled my plan and can’t get through to on chatbot to ask why they’ve cancelled my plan when I only ever wanted a replacement.

It’s been really hard to get to the correct information from iD and every operator I’ve spoken to on the chat has given different information, cut me off or not listened to what the issue was.

I just want a replacement phone and my contract - anyone else had this?

WelshPaul

Platinum  Contributor

Wouldn’t it be easier to just place a new order @MegGriff?

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

MegGriffAuthor

New Contributor

I think because I paid some money upfront for my device that may complicate it further.

WelshPaul

Platinum  Contributor

If your order has been cancelled, iD Mobile should issue you a refund. Give the sales team a call and ask them about it. The iD Mobile sales team can be contacted via several phone numbers depending on the service needed. For general inquiries, sales, and support, you can call 0330 678 1447, which is available Monday to Friday from 9 AM to 7 PM and Saturday from 9 AM to 5:30 PM.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

MegGriffAuthor

New Contributor

great, thank you!