hi! it took around 5 days for my phone order to be processed, the estimated delivery was for tomorrow and i only just received the email that it’s been processed this morning .. does this mean the phone itself may be dispatched / delivered late? usually i wouldnt mind but my current phone is breaking and becoming more unusable, so i was really hoping to get my new one asap 😩 will i have to wait till next week? its the s25, is that why processing is delayed due to being a pre-order and i dont have to worry it should still be dispatched this evening / arrive tomorrow?
Hello
Welcome to the community and thanks for posting.
We are sorry for any confusion caused by the email.
Have you received any confirmation from DPD for the tracking of the order?
Thanks,
Nat
Hello
I have replied to your post on a separate thread.
We will pick this up with you from there.
Thanks,
Nat
My order was processed within 3 hours. Initially ordered my phone contract at 9am and i received an email straight away to say that it was processing and then at 11:37am to say that my order had been processed and to await a dispatch email. I should receive my phone on Tuesday.
Hi
Thank you for posting and for providing the information regarding the ordering process.
If you have any questions or require any support, please do not hesitate to get in touch.
Thanks,
Nat
1 person likes this
Hi,
I received an email that my order has been processed but nothing further since, when can I expect this to be delivered?
Thanks in advance
K
+24Hey there
Thanks,
Tyler
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