Active Contributor

Solved

I'm not receiving my calls

Forum|Forum|10 months ago
October 15, 2025
31 replies
1727 views

Hi,

For several months now I cannot receive calls and they appear as missed calls or go directly to my voicemail. Can you please let me know what’s happening? I’m nearing the end of my 2-year contract. My current phone is an Iphone 13.

Thanks

Best answer by JoeKing

@leromancer After reading through this thread I'm surprised no one has mentioned your phone settings.

Here’s two thing's to do

1) login to you IDMobile account via app or web and turn off Voicemail. This should be in Manage ID Services.

2) go into your phone and do this turn off Voicemail, I'm aware you may need you voicemail at time's but if this fixes your call's being received then the lack of voicemail is not an issue then.

To stop calls from going to voicemail, first check if Do Not Disturb or another Focus mode is enabled by swiping down from the top-right and disabling it. If that doesn't work, go to Settings > Phone and disable Silence Unknown Callers and Call Forwarding.

1. Check and disable Focus modes

From Control Center: Swipe down from the top-right corner to open Control Center. Make sure the moon icon (Do Not Disturb) or any other Focus icon is not highlighted. Tap it to turn it off if it is.

From Settings: Go to Settings > Focus. Tap on Do Not Disturb (or any other active Focus mode) and ensure it is turned off, as this site recommends.

2. Check Phone settings

Go to Settings > Phone.

Turn off Silence Unknown Callers if it is enabled. This feature sends calls from numbers not in your contacts directly to voicemail.

Check Call Forwarding. Make sure this is turned off, according to this YouTube video.

3. Other potential solutions

Restart your iPhone: A simple restart can resolve many issues.

Toggle Airplane Mode: Go to Settings or Control Center, turn on Airplane Mode, wait five seconds, and then turn it off again.

Check for blocked numbers: Go to Settings > Phone > Blocked Contacts to see if the caller has been accidentally blocked.

Update iOS and carrier settings: Go to Settings > General > Software Update and Settings > General > About to check for and install any available updates you want to install.

Joe 😉

Show previous replies

L

leromancerAuthor

Active Contributor

Perfect. I’ll go to Curry’s tomorrow then. Do I need anything else from you (I understand that I need to bring my ID)?

Lamiya C

iD Mobile Employee

Hi @leromancer ,

That’s perfect, just bring your ID with you to Currys. You shouldn’t need anything else from us right now. If you need help after your visit, feel free to reach out.

Warm regards,

Lamiya
iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

L

leromancerAuthor

Active Contributor

Hi, I went to Curry’s yesterday and replaced the SIM card yesterday. Sadly calls still go to voicemail. My phone is bot even ringing! I’m missing loads of important calls and it’s VERY irritating especially as I am missing clients call! How can we solve this once and for all?

Lamiya C

iD Mobile Employee

Hi @leromancer ,

I’m really sorry to hear that replacing the SIM card hasn’t resolved the issue and that your phone still isn’t ringing, I completely understand how frustrating this must be, especially when you’re missing important client calls.

Please reach out to us on here via Facebook or Instagram, Live Chat, our Community page, or by emailing socialqueries@idmobile.co.uk with the details. Our team will be happy to assist and make things right when you need us.

Thanks again for your patience.

Lamiya
iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

L

leromancerAuthor

Active Contributor

Well…. Which further details do you need from me???? I have an Iphone 13 and now a new SIM card. What else do you need from me? The phone was part of my contract with you and I’m still under contract until January.

JoeKingAnswer

Silver Contributor

@leromancer After reading through this thread I'm surprised no one has mentioned your phone settings.

Here’s two thing's to do

1) login to you IDMobile account via app or web and turn off Voicemail. This should be in Manage ID Services.

2) go into your phone and do this turn off Voicemail, I'm aware you may need you voicemail at time's but if this fixes your call's being received then the lack of voicemail is not an issue then.

To stop calls from going to voicemail, first check if Do Not Disturb or another Focus mode is enabled by swiping down from the top-right and disabling it. If that doesn't work, go to Settings > Phone and disable Silence Unknown Callers and Call Forwarding.

1. Check and disable Focus modes

From Control Center: Swipe down from the top-right corner to open Control Center. Make sure the moon icon (Do Not Disturb) or any other Focus icon is not highlighted. Tap it to turn it off if it is.

From Settings: Go to Settings > Focus. Tap on Do Not Disturb (or any other active Focus mode) and ensure it is turned off, as this site recommends.

2. Check Phone settings

Go to Settings > Phone.

Turn off Silence Unknown Callers if it is enabled. This feature sends calls from numbers not in your contacts directly to voicemail.

Check Call Forwarding. Make sure this is turned off, according to this YouTube video.

3. Other potential solutions

Restart your iPhone: A simple restart can resolve many issues.

Toggle Airplane Mode: Go to Settings or Control Center, turn on Airplane Mode, wait five seconds, and then turn it off again.

Check for blocked numbers: Go to Settings > Phone > Blocked Contacts to see if the caller has been accidentally blocked.

Update iOS and carrier settings: Go to Settings > General > Software Update and Settings > General > About to check for and install any available updates you want to install.

Joe 😉

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉

L

leromancerAuthor

Active Contributor

Thanks Joe. All the phone settings were already done but I have ticked off the voicemail on the web page which I didn’t know about. So hopefully that will work. I’ll let you know!

JoeKing

Silver Contributor

@leromancer Your welcome report back when ever it's convenient for you on this matter.

Joe😉

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉

L

leromancerAuthor

Active Contributor

Hi @JoeKing,

I’m really sorry to keep pestering you, but most calls still don’t reach me. I had the case again yesterday where my parents kept having a weird ton (not busy but not going through). I also use my phone for my business and I’m really scared I could miss out on calls from potential clients. I am getting fed up with the whole thing now. The SIM replacement has not worked well enough. I think the phone needs to be replaced. I’m still under contract so I would like this to happen ASAP please.

Many thanks,

Anne

JoeKing

Silver Contributor

Anne here some you could try but means going out your way. If possible go to a Curry's store or Carphonewarehouse if you went through them. Take you phone and prove of ID passport or driving licence if you have one if not they unable to help you. Ask them to test you phone and let them know you've had a sim replacement.

In the mean time I'll try and escalate this case for you to staff members as I'm just a customer and volunteer on here myself..

Joe

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉