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I'm not receiving my calls

Forum|Forum|10 months ago
October 15, 2025
31 replies
1727 views

Hi,

For several months now I cannot receive calls and they appear as missed calls or go directly to my voicemail. Can you please let me know what’s happening? I’m nearing the end of my 2-year contract. My current phone is an Iphone 13.

Thanks

Best answer by JoeKing

@leromancer After reading through this thread I'm surprised no one has mentioned your phone settings.

Here’s two thing's to do

1) login to you IDMobile account via app or web and turn off Voicemail. This should be in Manage ID Services.

2) go into your phone and do this turn off Voicemail, I'm aware you may need you voicemail at time's but if this fixes your call's being received then the lack of voicemail is not an issue then.

To stop calls from going to voicemail, first check if Do Not Disturb or another Focus mode is enabled by swiping down from the top-right and disabling it. If that doesn't work, go to Settings > Phone and disable Silence Unknown Callers and Call Forwarding.

1. Check and disable Focus modes

From Control Center: Swipe down from the top-right corner to open Control Center. Make sure the moon icon (Do Not Disturb) or any other Focus icon is not highlighted. Tap it to turn it off if it is.

From Settings: Go to Settings > Focus. Tap on Do Not Disturb (or any other active Focus mode) and ensure it is turned off, as this site recommends.

2. Check Phone settings

Go to Settings > Phone.

Turn off Silence Unknown Callers if it is enabled. This feature sends calls from numbers not in your contacts directly to voicemail.

Check Call Forwarding. Make sure this is turned off, according to this YouTube video.

3. Other potential solutions

Restart your iPhone: A simple restart can resolve many issues.

Toggle Airplane Mode: Go to Settings or Control Center, turn on Airplane Mode, wait five seconds, and then turn it off again.

Check for blocked numbers: Go to Settings > Phone > Blocked Contacts to see if the caller has been accidentally blocked.

Update iOS and carrier settings: Go to Settings > General > Software Update and Settings > General > About to check for and install any available updates you want to install.

Joe 😉

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leromancerAuthor

Active Contributor

I got my phone deal directly via ID Mobile not Curry’s. I went to Curry’s already to have my SIM swapped. I mean I can try to go there again. Thank you so much for your help @JoeKing . Perhaps if a staff member could look into it I’d appreciate because it’s been going on for sooooo long it’s ridiculous!

JoeKing

Silver Contributor

@leromancer I've just passed on you post to staff members. At some point someone will contact you here and via private message, so you may have mail in your inbox on here also.

Joe

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉

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leromancerAuthor

Active Contributor

Fabulous! Thanks @JoeKing

Matthew T

iD Mobile Employee

Afternoon @leromancer,

I’ve raised your case with our Second Line team, who will check the account and from a network side.

They typically take 24-48 hours to get back to me and I'll share an update here.

Thanks.

iD Community Manager

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leromancerAuthor

Active Contributor

@Matthew T any news?

Matthew T

iD Mobile Employee

Hi @leromancer,

Apologies for the delay getting back to you, I've been unwell and out of work.

From the team: “We have checked the account and can see all services are active on this account. No issues found from our end.”

I’m going to send you a Private Message to get some more information.

Thanks.

iD Community Manager

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lcullen1

New Contributor

@leromancer did this get resolved in the end? I am having the exact same issue and have gone through the same steps you have. Would be good to know if I’m better off switching providers if they cannot resolve this issue - thanks!

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Nervous

Active Contributor

@leromancer did this get resolved in the end? I am having the exact same issue and have gone through the same steps you have. Would be good to know if I’m better off switching providers if they cannot resolve this issue - thanks!

Well can’t answer for the original poster but I am having the same problem and I can’t receive calls or texts. One does occasionally get through if I turn off WiFi on my phone but doesn’t work everytime.

I have raised a ticket but am not holding my breath.

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Nervous

Active Contributor

@lcullen1 @Matthew T Ticket Number 501129149

Well can’t answer for the original poster but I am having the same problem and I can’t receive calls or texts. One does occasionally get through if I turn off WiFi on my phone but doesn’t work everytime.

I have raised a ticket but am not holding my breath.

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a.qulatien

New Contributor

@leromancer I am having the same issue, did you manage to resolve this?

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