Skip to main content
Solved

inquiry

Donnabk
New
 Contributor

I recently joined id mobile I firstly brought a sim only plan for myself unlimited for £15 a month and then purchased another plan for my son unlimited for £17 we was away on holiday so expected the sims to be delivered by the time we got home but I've only received 1 sim (mine) I've been charged but still not the second sim I've waited but it's been a week and still hasn't arrived could you please check for me. Thank you so much 

Best answer by WelshPaul

Hi ​@Donnabk, iD Mobile usually cancels any additional orders you place with them as they want existing customers to manage their existing plan for a minimum of 60 days before accepting new orders. You could try calling the sales team on 02071391397 between 9am-6pm Monday-Friday for an update on that second plan.

View original

    3 replies

    Donnabk
    New
 Contributor
    • Donnabk
    • Author
    • New
 Contributor
    • 1 reply
    • May 24, 2025

    I recently joined id mobile I firstly brought a sim only plan for myself unlimited for £15 a month and then purchased another plan for my son unlimited for £17 we was away on holiday so expected the sims to be delivered by the time we got home but I've only received 1 sim (mine) I've been charged but still not the second sim I've waited but it's been a week and still hasn't arrived could you please check for me. Thank you so much 

    WelshPaul
    Platinum 
Contributor
    Forum|alt.badge.img+24
    • WelshPaul
    • Platinum 
Contributor
    • 3069 replies
    • Answer
    • May 24, 2025

    Hi ​@Donnabk, iD Mobile usually cancels any additional orders you place with them as they want existing customers to manage their existing plan for a minimum of 60 days before accepting new orders. You could try calling the sales team on 02071391397 between 9am-6pm Monday-Friday for an update on that second plan.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    1 person likes this
    • Tyler C
      Tyler C
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 4563 replies
    • May 26, 2025

    Hey there ​@Donnabk, sorry to hear that. Since ordering the second SIM card and receiving the original email right away, have you received any further communication or billing for this contract at all since then?

     

    It may be that two contracts were bought in quick succession, therefore, the second order failed. As also kindly advised by ​@WelshPaul, the sales team on the number above may be able to help, and his advice is spot on.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


    Perks banner
    Terms & ConditionsAccessibility statement