Item returned to consignor


Ordered a new handset with idmobile, the upfront cost was taken and tracking for the package was given, but yesterday the item was meant to arrive when the status changed to “consignor requested return”

Since yesterday it has been stuck on item being returned to currys, i was also given my plan details such as number and account number. when will i receive my phone? 


2 replies

Userlevel 8
Badge +6

You won't receive it! Curry's/ iD Mobile have requested that the courier return the device. It's likely that something has flagged the order as fraudulent or high risk. 

Userlevel 7
Badge +4

Hi @lewism!

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview We’ll see you there.

 

Tom

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Why iD Mobile?