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Question

Lost sim and need a replacement

emilia-kay01
Community Member

HI there I need a new sim as my phone has been lost or stolen and I am on a contracted sim although cannot phone the company to order one due to covid-19?

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4 replies

A
iD Mobile Employee
  • Aklima R
  • iD Mobile Employee
  • 1139 replies
  • April 24, 2020

Hi @emilia-kay01 

I have sent you a private message with more information. 

Regards

 

Aklima

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P
Community Member

Hi my son phone was stolen the other day 23rd June please can you block the sum and send a replacement please

WelshPaul
Platinum 
Contributor
Forum|alt.badge.img+24
  • WelshPaul
  • Platinum 
Contributor
  • 3090 replies
  • June 25, 2021

You should call 0333 003 7777 and report the phone/sim stolen immediately. Remember, you’re responsible for any charges incurred up to the point you report the phone/sim lost/stolen.

https://www.idmobile.co.uk/help-and-advice/lost-and-stolen

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Ryan D
iD Mobile Employee
  • Ryan D
  • iD Mobile Employee
  • 4571 replies
  • June 26, 2021

Hi @Princess Pajares,

Did you manage to get the situation resolved as per @WelshPaul’s advice or do you need further support?

Ryan

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