Question

Lost sim and need a replacement

  • 24 April 2020
  • 4 replies
  • 73 views
emilia-kay01
Rank

HI there I need a new sim as my phone has been lost or stolen and I am on a contracted sim although cannot phone the company to order one due to covid-19?

4 replies

A
Rank
Userlevel 3
Badge +5

Hi @emilia-kay01 

I have sent you a private message with more information. 

Regards

 

Aklima

Please do not message me directly, as this is currently not being monitored.
P
Rank

Hi my son phone was stolen the other day 23rd June please can you block the sum and send a replacement please

WelshPaul
Rank
Userlevel 8
Badge +6

You should call 0333 003 7777 and report the phone/sim stolen immediately. Remember, you’re responsible for any charges incurred up to the point you report the phone/sim lost/stolen.

https://www.idmobile.co.uk/help-and-advice/lost-and-stolen

Ryan
Rank
Userlevel 6
Badge +10

Hi @Princess Pajares,

Did you manage to get the situation resolved as per @WelshPaul’s advice or do you need further support?

Ryan

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