I've missed the delivery and DPD app says it has gone back to Currys! Help me! They only tried twice and not when advised via email.
Thanks
Solved
Missed delivery
Best answer by WelshPaul
This is what a search returns:
If a delivery is returned to Currys, it is typically because DPD was unable to deliver the item to the customer. In such cases, the customer can contact ID Mobile's Live Chat Team to request that the item be resent. The team may be able to arrange for the item to be shipped out again, depending on where the parcel is currently located.
If the return has been processed, the account would automatically be cancelled, and the customer may need to reorder. However, if the return has not been processed, the Warehouse Team may be able to send the item back out.
Customers can contact ID Mobile's Live Chat Team via the website or social media channels to request assistance with a returned delivery. The team is available to help from 9am-8pm Monday to Friday, and 9am-6pm Saturday, Sunday, and bank holidays.
It is also recommended to check the tracking information to see if the item has been returned to Currys and to contact the Live Chat Team to request assistance with resending the item.
So, try speaking with a live chat agent. They might be able to get it sent back out to you!
https://idmobile.co.uk/live-chat
+24If your order has been returned to Curry’s, then it will be cancelled once the return is received and processed.
+24This is what a search returns:
If a delivery is returned to Currys, it is typically because DPD was unable to deliver the item to the customer. In such cases, the customer can contact ID Mobile's Live Chat Team to request that the item be resent. The team may be able to arrange for the item to be shipped out again, depending on where the parcel is currently located.
If the return has been processed, the account would automatically be cancelled, and the customer may need to reorder. However, if the return has not been processed, the Warehouse Team may be able to send the item back out.
Customers can contact ID Mobile's Live Chat Team via the website or social media channels to request assistance with a returned delivery. The team is available to help from 9am-8pm Monday to Friday, and 9am-6pm Saturday, Sunday, and bank holidays.
It is also recommended to check the tracking information to see if the item has been returned to Currys and to contact the Live Chat Team to request assistance with resending the item.
So, try speaking with a live chat agent. They might be able to get it sent back out to you!
https://idmobile.co.uk/live-chat
+25Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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