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New Order Status

  • November 25, 2024
  • 1 reply
  • 249 views

Marko-55
New
 Contributor

Hello,

I submitted an order today (136899188), the up front payment has been taken and I had an email confirming the order. However, not long after I had an email saying the order has been cancelled but following the cancellation email I got an estimated delivery date email of 6th December. Can you confirm if my order is still being processed?

Thanks,

Mark

1 reply

Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8225 replies
  • November 26, 2024

Hi ​@Marko-55 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom