Hi I have ordered new phone and sim today via uswitch.
Have been charged upfront payment from my bank
But have not received any confirmation email
Please help?
Unless I entered wrong email address
How can I track my order?
Solved
New phone and sim ordered no confirmation
Best answer by andewhite
The online iD customer advisers (Live Chat), or on social media might be able to help if you’ve got an order reference number,
The advisers work until 8pm on weekdays - the chatbot works 24/7.
+26Forum member (non-iD).
1 person likes this
+25Hi
Sorry to hear this, have you received any emails at all concerning the order?
For a quick service, I’d recommend the same channels as
Tom
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
1 person likes this
Thank you
Issue solved no
I have got in touch with live chat and they helped right away
1 person likes this
+25Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
1 person likes this
Sorry typing error
Thanks for your help
I meant to type issue solved now*
Phone delivered this morning as well
can i ask did it just arrive? as i havent had any emails for mine either just the trade in pack for my old phone
Thanks for posting.
Can you please check your spam/junk folders for the email confirmation?
If you are unable to locate this, please reach out to the chat team who will be able to check the order status for you.
Thanks,
Nat
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