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No calls out or in.

  • 12 September 2024
  • 3 replies
  • 62 views

Tony Lummis
New
 Contributor

I cant make calls out or receive calls .

Current answers are 10 years old

Best answer by Tom

Hi @Tony Lummis 

 

Is your issue resolved?

 

If the issue is with calls, it could be related to the 3G switch off.

 

 

Tom

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3 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • September 13, 2024

Hi @Tony Lummis 

 

Sorry to hear this, how are texts and data?

 

How long have you had this issue?

 

What happens when you try to make a call outbound?

 

Are bills paid and up to date?

 

Tom


Tony Lummis
New
 Contributor
  • Author
  • New
 Contributor
  • 3 replies
  • September 13, 2024

The matter as now been resolved after a near 100 mile round trip to the Currys Store where they NEVER answer the phone.. 3 other people at the store with the same problem. Quickly identified by store staff as problem with iD Network. Surprised you guys hadn't already picked up on that? Assuming that it was the problem…..


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • Answer
  • September 17, 2024

Hi @Tony Lummis 

 

Is your issue resolved?

 

If the issue is with calls, it could be related to the 3G switch off.

 

 

Tom