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No email confirmation

  • 14 February 2024
  • 6 replies
  • 133 views

Jay0910
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Help with my order please

6 replies

andewhite
Platinum 
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  • Platinum 
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  • 11685 replies
  • February 14, 2024

If you noted the order reference shown on screen at the point-of-purchase, the iD sales team might be able to assist, @Jay0910

They are available during normal office hours, on 020 7139 1397. 


Jay0910
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  • Author
  • New
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  • 2 replies
  • February 14, 2024

Just found it in spam thanks, it doesn’t mention how long delivery will be, do you have any idea how long it is generally please? And also regarding setting up a billing account how is that done


andewhite
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  • 11685 replies
  • February 14, 2024

What have you purchased, @Jay0910

  


Jay0910
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  • 2 replies
  • February 14, 2024

iPhone 15 pro max 


andewhite
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  • 11685 replies
  • February 14, 2024

Handsets are usually dispatched via DPD.

DPD normally receive the items for delivery the same day you receive your iD Mobile order complete email, @Jay0910

Typically, a handset contract would be paid off monthly by direct debit, using the details provided at the point-of-purchase - you’d also get a DD guarantee email from iD in due course. iD start charging you on the date your order is dispatched.

Perhaps consider making a video of yourself unboxing your order items, @Jay0910

 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2235 replies
  • February 16, 2024

Hey there @Jay0910, I can see you’ve mentioned that you found your order confirmation which is great, thank you for the assistance @andewhite!

 

Please let us know if you need any further assistance with anything.

 

Kind regards,

Tyler