Phone returned within 30 days. Phone unused. Received bill for phone service 'because they were available'. Trying to pay bill, only offered the option to pay it via the id app. Can't login to id app because it wants to send a text to a phone which I have sent back. Thank god I've seen what a trash company this is, they don't even have a solid returns system. The website informed with with great confidence that returning my phone which was bought ONLINE at my nearest currys would be fine. Many miles of driving and much burning of fuel later, currys inform me that they can only take returns of phone purchased INSTORE. So after wasting my time and money I then sought help through live chat and I finally got to speak with a snarky 'advisor' who told me I needed to pay up. Except I can't even if I try. Suggestions?
Many thanks in advance.
