DPD failed to deliver my new phone on Sunday.
Sent back to Currys by DPD.
Called DPD they cant help.
Called Currys they said cant help because when I give my details it says restrictive access.
Went on live chat with ID mobile and they asking me phone number and ID pin which I dont have because I haven't received a phone yet and this is the first time I have used ID mobile. They said I failed security so cant help me.
Who should I contact to get phone delivered??
Hello
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Nat
As as a above! I have stroke so cannot tyne. ring me on 07944495728
+4Hi
I am afraid we are unable to call from here.
We have our vulnerable customers phone-line, which we have for customers who class themselves as vulnerable, and always happy to support further here. You can find the phone number via the link below if this applies to yourself.
https://www.idmobile.co.uk/legal/accessibility
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