Phone not delivered - Unacceptable | iD Mobile Community
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Phone not delivered - Unacceptable

  • August 13, 2024
  • 1 reply
  • 75 views

Dpd has not delivered the mobile phone, just marked the delivery as missed. Didnt even attempt to ring the door bell. I’ve been stuck without a functioning phone for nearly 2 weeks now, this is unacceptable. I’ve been told that my purchase had been cancelled but if that is the case I haven’t received back the money paid for the order! No communication whatsoever and no way of calling as my new phone is nowhere to be seen!

Best answer by Tyler C

Hey there @BenMilford97, we’re sorry to hear about your delivery.

 

Due to the importance of this issue, please contact us via our live-chat ASAP to have this looked into further:

 

https://www.idmobile.co.uk/live-chat

 

I’d also recommend contacting DPD directly.

 

Thanks,

Tyler

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1 reply

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • August 20, 2024

Hey there @BenMilford97, we’re sorry to hear about your delivery.

 

Due to the importance of this issue, please contact us via our live-chat ASAP to have this looked into further:

 

https://www.idmobile.co.uk/live-chat

 

I’d also recommend contacting DPD directly.

 

Thanks,

Tyler