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Phone not delivered - Unacceptable

  • August 13, 2024
  • 1 reply
  • 59 views

Dpd has not delivered the mobile phone, just marked the delivery as missed. Didnt even attempt to ring the door bell. I’ve been stuck without a functioning phone for nearly 2 weeks now, this is unacceptable. I’ve been told that my purchase had been cancelled but if that is the case I haven’t received back the money paid for the order! No communication whatsoever and no way of calling as my new phone is nowhere to be seen!

Best answer by Tyler

Hey there @BenMilford97, we’re sorry to hear about your delivery.

 

Due to the importance of this issue, please contact us via our live-chat ASAP to have this looked into further:

 

https://www.idmobile.co.uk/live-chat

 

I’d also recommend contacting DPD directly.

 

Thanks,

Tyler

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1 reply

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3886 replies
  • Answer
  • August 20, 2024

Hey there @BenMilford97, we’re sorry to hear about your delivery.

 

Due to the importance of this issue, please contact us via our live-chat ASAP to have this looked into further:

 

https://www.idmobile.co.uk/live-chat

 

I’d also recommend contacting DPD directly.

 

Thanks,

Tyler