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Refund

  • 7 August 2024
  • 1 reply
  • 62 views

Joe Daley
Community Member

I cancelled my iD mobile contract within the 14 day grace period and I still haven't received a refund on the initial £99 downpayment. I have spoke to iD via webchat on a number of occasions, last update I had was that I should receive my refund within 3-5 days, which was two weeks ago. 
 

Any help or advice would be greatly appreciated  

1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • August 13, 2024

Hi @Joe Daley 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom