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My son tried to buy a  new Apple 13 - despite telling DPD we needed a delivery before 10 am they tried to deliver later in the day and so the phone was ultimately sent back to currys - we were away!

The payment of £69.99 was taken out of his bank account on the 19th June and this money has never been refunded, despite ID cancelling the order.

When will this money be refunded as I am not willing to place another order for the phone until the £69.99 upfront charge has been refunded.

Hi @Samantharushworth,

Welcome to the Community!

Sorry to hear about the issues that you experienced.

We can certainly check this out but the account holder will need to contact us directly.

 

Kash


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