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Replacement sim help please

E
Community Member
  • EJTR
  • Community Member

Hi,

My daughter has lost her phone and we need to order a replacement ID SIM card. I can’t get through to anyone on the phone or on Live Chat to request this despite numerous attempts (though have managed to have the phone recorded as lost via automated service). Stores are obviously closed right now due to restrictions. I cannot register online and order a sim there there as the phone is now lost and a code requires to be sent to that phone in order to register. Help please! How do I get a message through that we need a replacement SIM?!

Many thanks

 

 

 

Best answer by Michelle H

Hello @ethandom2 

 

We’ll send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

 

Michelle 

iD Mobile 

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    This topic has been closed for replies.

    7 replies

    Ryan D
    iD Mobile Employee
    • Ryan D
    • iD Mobile Employee
    • 4571 replies
    • January 8, 2021

    Hi @EJTR,

    We are sorry to hear about the loss of your SIM card. Our Live Chat Team should have been able to help, however during busy periods it may not be possible to get through right away.

    We will send you a PM now to help further.

    Ryan

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Crutch
    Community Member
    • Crutch
    • Community Member
    • 0 replies
    • January 11, 2021

    I need a replacement SIM card please mine has been lost.

    Kevin M
    iD Mobile Employee
    • Kevin M
    • iD Mobile Employee
    • 2535 replies
    • January 12, 2021

    Hello there @Crutch 

    We’re sending you a private message on here now so that we can help you further.

    Simply click on your profile icon in the top right, then go to your private messages.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    GAZZA84
    Community Member
    • GAZZA84
    • Community Member
    • 0 replies
    • January 25, 2021

    My SIM Card has stopped working, need a replacement sent out, but can't get through to anyone to request a replacement.

    Kevin M
    iD Mobile Employee
    • Kevin M
    • iD Mobile Employee
    • 2535 replies
    • January 28, 2021

    Hi there @GAZZA84 

    We’ve sent you a private message just now so that we can help you further with this here.

    Simply click on your profile icon in the top right, then go to your private messages.
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    E
    Community Member
    • ethandom2
    • Community Member
    • 0 replies
    • March 12, 2021

    I need a replacement sim for phone number0786311478 which is also on my account

    thanks sue

    Suzie
    Michelle H
    iD Mobile Employee
    • Michelle H
    • iD Mobile Employee
    • 1540 replies
    • Answer
    • March 12, 2021

    Hello @ethandom2 

     

    We’ll send you a private message on here so that we can verify your details. 

    To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

     

    Thanks. 

     

    Michelle 

    iD Mobile 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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