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Replacement sim help please


  • Community Member

Hi,

My daughter has lost her phone and we need to order a replacement ID SIM card. I can’t get through to anyone on the phone or on Live Chat to request this despite numerous attempts (though have managed to have the phone recorded as lost via automated service). Stores are obviously closed right now due to restrictions. I cannot register online and order a sim there there as the phone is now lost and a code requires to be sent to that phone in order to register. Help please! How do I get a message through that we need a replacement SIM?!

Many thanks

 

 

 

Best answer by Michelle H

Hello @ethandom2 

 

We’ll send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

 

Michelle 

iD Mobile 

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7 replies

Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • January 8, 2021

Hi @EJTR,

We are sorry to hear about the loss of your SIM card. Our Live Chat Team should have been able to help, however during busy periods it may not be possible to get through right away.

We will send you a PM now to help further.

Ryan


Crutch
Community Member
  • Community Member
  • 0 replies
  • January 11, 2021

I need a replacement SIM card please mine has been lost.


Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • January 12, 2021

Hello there @Crutch 

We’re sending you a private message on here now so that we can help you further.

Simply click on your profile icon in the top right, then go to your private messages.


GAZZA84
Community Member
  • Community Member
  • 0 replies
  • January 25, 2021

My SIM Card has stopped working, need a replacement sent out, but can't get through to anyone to request a replacement.


Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • January 28, 2021

Hi there @GAZZA84 

We’ve sent you a private message just now so that we can help you further with this here.

Simply click on your profile icon in the top right, then go to your private messages.
 


  • Community Member
  • 0 replies
  • March 12, 2021

I need a replacement sim for phone number0786311478 which is also on my account

thanks sue


Michelle H
iD Mobile Employee
  • iD Mobile Employee
  • 1540 replies
  • Answer
  • March 12, 2021

Hello @ethandom2 

 

We’ll send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

 

Michelle 

iD Mobile