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I'm not happy with the phone that I ordered, how can I changed my order with another brand?

Best answer by andewhite

This iD community article explains how to return your order within the cooling off period, @Mahboub64

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7 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 11560 replies
  • Answer
  • October 18, 2024

This iD community article explains how to return your order within the cooling off period, @Mahboub64


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7444 replies
  • October 21, 2024

Hi @Mahboub64,

Welcome to the Community!

It looks like @andewhite has answered your query.

If you require further assistance, please let us know.

 

Kash


  • Author
  • New
 Contributor
  • 3 replies
  • October 21, 2024

Dear Kash, thank you for your perfect guidance and response.


  • Author
  • New
 Contributor
  • 3 replies
  • October 22, 2024

I returned phone and SIM on last week but no confirmation received.


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  • iD Mobile Employee
  • 505 replies
  • October 23, 2024

Thank you @Mahboub64 

 

Have received any tracking information for the return? 

We will notify you once the return has been processed on the account. 

Please keep an eye on your email and check spam/junk folders.

 

Thanks, 

 

Nat 


  • Author
  • New
 Contributor
  • 3 replies
  • October 23, 2024

I received document ( photo of delivery)from the post that the parcel was delivered two days ago.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 1824 replies
  • October 24, 2024

Hey there @Mahboub64, no problem, you’ll receive an email confirmation when the return is completed.

 

Thanks,

Tyler