Hi,
I purchased a phone online and didn’t receive any proof of purchase or confirmation email. I need to return the pay monthly phone unused with sim card and packaging and can do to a currys store but I have no invoice.
I tried to use the webchat but is unavailable. I then downloaded the return request form which it says on the website to return to a Salford address but on the downloaded form gives a Southampton address.
Kind regards,
Sarah
Hi
Welcome to the Community!
I would advise contacting our Live Chat Team.
The team can set up a return for you and provide the returns information.
Kash
I have tried this on my phone, laptop, different web browsers and Web chat is not loading. I have followed the instructions on the community topic and still cannot get the Web chat to load
Hi
There aren’t any issues with the live chat at this time, this would appear to be an issue on your side.
If you still need assistance with returning your order, please let us know so we can get in touch and assist with this.
Tom
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