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Question

sent phone back no refund on deposit then being charged £10 for a sim i dint even use

  • June 2, 2025
  • 1 reply
  • 3 views

I had recently brought a phone from Id mobiles and returned it as was smaller then Expected i then had to pay for it to be returned back and then now being charged for a sim i did not use or activate still In the original box. I hav asked for help so many times but keeping getting the chat closed… this is disappointing and i want my deposit back

1 reply

Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 1376 replies
  • June 2, 2025

Hi ​@Maria45387  I am so sorry to hear this.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.