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SIM Card has not arrived


WGH
Community Member
  • Community Member

 

Hello, I ordered a SIM only for my dad George Huthinson order number 114005338 on Saturday 7th November.

We still haven't received the SIM card yet, I was hoping you could give me an update

 

Best regards

Best answer by WGH

Hello, its OK now it was delivered in this mornings post

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13 replies

WGH
Community Member
  • Author
  • Community Member
  • 0 replies
  • Answer
  • November 12, 2020

Hello, its OK now it was delivered in this mornings post


Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • November 16, 2020

Hi @WGH,

I am glad to hear that the SIM card has since arrived! They can take up to 5 working days to arrive if you order any more in the future. 

Ryan


Liv08
Community Member
  • Community Member
  • 0 replies
  • November 17, 2020

Please help as you can’t actually seem to speak to an actual person or send a direct email to anyone at ID.

ive just set up my third ID account for my next son and although sim was sent out on 9/11 I haven’t received it (order XXXXX) 

please advise as this is getting very frustrating!

 

olivia

 


Will R
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • November 19, 2020

Hi @Liv08,

 

We’ll drop you a private message now to get you a new SIM card sent out ASAP.

 

Will


Liv08
Community Member
  • Community Member
  • 0 replies
  • November 20, 2020

Will,

 

I haven’t received a private message? Is there a new SIM on its way please?

liv 


  • Community Member
  • 0 replies
  • November 20, 2020

Hi Im just wondering the same ??

ordered sim card on 13/11 and still waiting for card to arrive.

How comes ID company sending me information about first payment when I don’t have SIM card ???????

Customer service not existing how I can get this matter sorted ?????
 


Liv08
Community Member
  • Community Member
  • 0 replies
  • November 22, 2020
Liv08 wrote:

Will,

 

I haven’t received a private message? Is there a new SIM on its way please?

liv 

Will,

Please CANCEL this order, it is too late and I have ordered another. I will be cancelling the DD and am within the cool off period (even though I never received it) 

thanks 

 


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • November 27, 2020
Liv08 wrote:
Liv08 wrote:

Will,

 

I haven’t received a private message? Is there a new SIM on its way please?

liv 

Will,

Please CANCEL this order, it is too late and I have ordered another. I will be cancelling the DD and am within the cool off period (even though I never received it) 

thanks 

 

 

Hello @Liv08,

I can see you have already replied to us and we’ve sorted this via PM.

 

Kasia wrote:

Hi Im just wondering the same ??

ordered sim card on 13/11 and still waiting for card to arrive.

How comes ID company sending me information about first payment when I don’t have SIM card ???????

Customer service not existing how I can get this matter sorted ?????
 

 

@Kasia,

We can see you’ve already been sent a PM to sort this.

 

Mohammed

 


  • Community Member
  • 0 replies
  • December 1, 2020

My mum ordered a SIM card a couple of weeks ago and it still hasn't arrived. She's tried to contact ID but can't get anywhere. She has been charged for her bill this month even though she hasn't used SIM. She has a PAC code from EE that she wants to use to keep her number but can't do anything until the ID SIM has been sent. Please advise. Thanks


gamestechnology
Community Member

DITTO: NO SIM CARD.

ORDER REF 114345766

THE PHONE IS GREAT, BUT I’LL RETURN IT IF I CAN’T GET MY SIM.


Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • December 10, 2020

Hi @CL89,

Is your mother able to create a post here so that we can help her with this? If not, she can try our Live Chat Team here.

 

Hi @gamestechnology,

We will send you a PM so we can help you with this.

Ryan


  • Community Member
  • 0 replies
  • December 10, 2020

I've asked her to try and sign up to create a post on here as she has tried the live chat but can never get through to anyone.

Thanks

 


Will R
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • December 18, 2020

Hi @CL89,

 

If she signs up and posts here, we’ll be with her as soon as possible.

 

Will