I ordered my new Sim Card 27th March 2024 and it has not arrived which has been 5 working days ago.
Sim Card not arrived
Userlevel 5
+6
Hey there
We’re very sorry to hear you hadn’t received your SIM card on-time. Please can you confirm if you’re still yet to receive this?
If so, then you can collect a free iD Mobile replacement SIM card from any Currys store during opening hours, and activate it via the link below. You just need to ask a member of Currys staff in-store for a iD Mobile replacement SIM card:
https://my.idmobile.co.uk/activate-sim-outside
Our apologies for any delivery delays, and thank you for your patience.
Kind regards,
Tyler
Hi there,
I’ve not received my SIM card since ordering on the 6th June ‘24.
I’m paying for a service that I cannot currently use.
It also seems impossible to speak to anyone about it.
I’m also not in a position to go and visit the local Curry’s as I do not drive. (I heard that this is an option).
Please would it be possible for a new sim to be sent out?
Perhaps its worth sticking to my previous provider as this seems very long.
Thank you.
Userlevel 8
+7
Hi
Welcome to the Community!
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
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