I recently bought a £7/month contract in early February 2021.
However, the SIM did not (and still has not) arrived so I cancelled my Direct Debit. I am now being asked to pay for the first two months of a SIM I have never even seen let alone used.
I have tried getting into my account but I have forgotten my password it is asking for the phone number you assigned to my account to reset the password. Clearly I do not know that either because I never received it (I assume it comes with the SIM). This message is sent from a new account.
Please let me know
a) how to pay the outstanding sum
b) How I can cancel my account to stop incurring fines