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Question

SIM has not arrived

  • February 24, 2022
  • 2 replies
  • 546 views
T
Community Member

I ordered my SIM 6 days ago now and it still hasn’t arrived- I am being charged by my old network for still having to use their services this month and also by iD for their new SIM. Please let me know if I will be receiving it or if I need to get a new one or leave the network. 
Many thanks. 

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2 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12470 replies
  • February 24, 2022

Hello @tmirunaioana,

Sounds frustrating - iD use Royal Mail to deliver SIM cards.

It usually takes 2-3 working days, although sometimes it’s longer, but don’t worry! 

Find out more about what to do if your delivery hasn't arrived yet community article.

Anyway, good luck.

Forum member (non-iD).
Rory C
iD Mobile Employee
  • Rory C
  • iD Mobile Employee
  • 1684 replies
  • February 25, 2022

Hi @tmirunaioana, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Thank you,

Rory

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