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sim to wrong address

S
New
 Contributor

Hi, I spoke to one of your agents to get a new SIM card delivered to a new address. I had changed my billing address on the ID Mobile app. Unfortunately the SIM card has been sent to my previous address. Could you please cancel that and send a new one to the correct address please. Thank you 

    2 replies

    S
    New
 Contributor
    • Sarahakhtar
    • Author
    • New
 Contributor
    • 1 reply
    • June 19, 2025

    Oh I thought this was the live chat never mind 

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 4825 replies
    • June 21, 2025

    Hey there ​@Sarahakhtar, no problem, we’ve deleted your personal information.

     

    Have you managed to contact the live-chat?

     

    Thanks,

    Tyler

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