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Switch happening today but sim not arrived

L
Community Member

My switch is happening today and my sim has not arrived! 

I got an email to say my sim was on its way and was then prompted to start the process of switching my number. I have still not received my sim and my switch is happening today which means I am going to be without a working phone! 
 

I am also already paying for this sim which has not arrived ?! When ordering it said it would take 2-3 business days to arrive but now when I ask the chat it says 5! 
 

I cannot get through to talk to a real person as it says they need to text me a code to verify on my non existent sim!!!!
 

please help 

Best answer by andewhite

Yeah @LottieC, iD Mobile use Royal Mail for delivering SIM only orders.

Elsewhere online iD Mobile say it takes 3-5 working days for SIM card delivery. 

Unlike many other service providers, iD dispatch activated SIM cards, so they can start charging customers on the date of dispatch. So if it was dispatched on a Friday your order may not arrive until the following Thursday/Friday.

 

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    5 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12167 replies
    • Answer
    • June 14, 2024

    Yeah @LottieC, iD Mobile use Royal Mail for delivering SIM only orders.

    Elsewhere online iD Mobile say it takes 3-5 working days for SIM card delivery. 

    Unlike many other service providers, iD dispatch activated SIM cards, so they can start charging customers on the date of dispatch. So if it was dispatched on a Friday your order may not arrive until the following Thursday/Friday.

     

    Forum member (non-iD).
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3868 replies
    • July 2, 2024

    Hey there @LottieC, welcome to Community!

     

    As kindly advised by @andewhite, SIM cards are delivered 3-5 working days from order/dispatch date.

     

    If you haven’t received the SIM by now, please do let us know.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New
 Contributor
    • Jenny Gillon
    • New
 Contributor
    • 2 replies
    • September 12, 2024

    How do you talk to a real person?!

     

    J
    New
 Contributor
    • Jenny Gillon
    • New
 Contributor
    • 2 replies
    • September 12, 2024

    I have a new phone and I’ve had an email to say I am now set up however I have no SIM card.  My other provider has obviously been cancelled and my original phone number is supposedly transferred.

    I can not get into my idmoble account as I can’t receive the code that they want to send me!

    I’ve been into curry’s and all I’ve been asked to do was to contact idmobile on line!

    Oh I wish I didn’t change to this setup!

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8225 replies
    • September 13, 2024

    Hi @Jenny Gillon 

     

    You can talk to a real person via Live Chat, Facebook, Twitter or even here.

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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